OUR ONLY MOTO IS TO MAKE OUR CUSTOMER HAPPY 

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Color and Description Disclaimer 

While placing an order customer are advised keep in mind some minor variation in color & quality. Although extra attention is given to accurately reproduce colors, as seen on the monitor by you, still there may be minor variations in color & quality of the actual product. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. gemstones & jewelry also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal. 

The customers who are preferring items like gemstone & jewelry must be aware of the fact that these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keeps these things in mind. 

We are at your service and it is our endeavor to provide you best gemstones & jewelry which are in fashion. It is a privilege for having you as our customer! 

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CASE- 1: Damaged and Defective goods received: 

• A complaint has to be made within 48 hours of receiving the goods. 

• Complaint has to be made on email with subject as "Complaint" for {Order number} and {Product code} 

• A picture of the damaged part has to be sent via e-mail for assurance. 

• Our team reviews it within 1-2 business day and offers you a solution as any one of the following a) Replace defective good immediately free of charge. b) Offer you a credit note. c) Refund full amount instantly. 

Procedure = Complaint –> Complaint Redressal within 1-2 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer! 

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CASE- 2: Product being not liked due to color variation: 

A 10% color variation is an acceptable norm. Color variation also occurs in picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur. So, 

• A complaint has to be made within 48 hours of receiving the goods. 

• If the variation is higher than expected (then norm) return is accepted. 

• Complain has to be made on email with subject as "Complaint" for {Order number} and {Product code}. 

• A picture of the product has to be sent. 

• Our team reviews it within 1-2 business day and offers you a solution as a) Replace defective good immediately free of charge or. b) Offer you a credit note or. c) Refund full amount instantly. 

We can also request you to return the product in original packaging and once it is received by us, our team will review you complain and if we find it genuine, we will refund the full order amount. 

The extra shipping cost is refunded by means of credit note which can be used on any future purchase. 

Procedure= Complain -> Complain Redressal within 1-2 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer! 

  

CASE 3: Product being not liked: 

A complaint has to be made within 48 hours of receiving the goods. 
Condition 1 

• If you have made customization on Saree, Lehenga, Suit, Tunic or any men's wear, it cannot be returned on grounds of not liking the product. NO RETURNS accepted in this case. 

Condition 2 

• If there is no customization, we accept return at your cost. Return has to be made on your cost i.e., shipping charges has to be borne by you. Once the product is received by us you will be provided credit note which can be used on any purchase in future.

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Procedure = Complain -> Complain Redressal within 1-2 business day by Team -> Mutually Acceptable agreement ->Happy Ending and a Happy Customer